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Privacy Policy

Last updated: 24 July 2026

1. Introduction

This Privacy Policy explains how The Creator Pass ("we", "us", "our") collects, uses, shares and protects your personal data when you use our website, apps and services (the "Platform"). We act as the controller for the personal data we process and are committed to handling it in line with applicable data-protection and privacy laws in the markets we serve.

2. Some key terms

• Personal data — any data about an identifiable individual.
• Processing — any operation performed on personal data, such as collecting, storing, using, sharing or deleting it.
• Data subject — the individual the personal data relates to (you).
• Controller — the party that decides how and why personal data is processed (us).

3. Information we collect

• Account details — name, username, email, phone number and login credentials.
• Verification data — for creators, identity and age-verification (KYC) documents, and payout details, held securely.
• Payment and transaction data — processed by our third-party payment partners; we store records of transactions but not full card details.
• Content and activity — content you post, messages you send, bookings, purchases, and how you interact with the Platform.
• Device and log data — IP address, device and browser information, app version, and diagnostic logs.
• Cookies and similar technologies — used to keep you signed in, remember preferences and understand usage.

4. How we use your data

We use personal data to: create and manage your account; verify identity and age; enable memberships, content, chat, calls, live streams, tips and requests; process payments and creator payouts; provide support; keep the Platform safe and prevent fraud, abuse and money laundering; personalise and improve the Platform; send service messages and, with your consent, updates and marketing; and comply with legal, tax and regulatory obligations.

5. Legal basis and consent

We process personal data on the basis of your consent and for the legitimate purposes permitted under applicable law, including providing the services you ask for and meeting legal obligations. Where we rely on consent, you may withdraw it at any time — for example through your account settings or by contacting us — though this will not affect processing already carried out, and some features may no longer be available.

6. Cookies and analytics

We use essential cookies to run the Platform and, where you consent, analytics and preference cookies to understand usage and improve the experience. You can control non-essential cookies through your browser settings or our cookie controls, where available.

7. How we share your data

We share personal data only as needed: with service providers acting on our instructions (such as hosting, payment, verification, communications and analytics providers); with creators or members where necessary to deliver a purchase you made; with our professional advisers; and, in the event of a merger, acquisition or restructuring, with the party involved, subject to this Policy. We do not sell your personal data, and we do not share it for others' independent marketing without your consent.

8. Legal and regulatory disclosure

We may disclose personal data where required to comply with a law, court order or valid request from a government or law-enforcement authority, to enforce our terms, or to protect the rights, safety and property of our users, the public or us.

9. Where your data is stored

Your personal data is stored on secure servers and may be processed in the countries where we and our service providers operate. Where personal data is transferred across borders, we do so only as permitted by applicable law and with appropriate safeguards in place.

10. Security

We use reasonable administrative, technical and physical safeguards designed to protect personal data against unauthorised access, loss, misuse or alteration. No system is completely secure, so we cannot guarantee absolute security, but we work to protect your data and will notify you and the relevant authority of a data breach where the law requires.

11. Retention

We keep personal data only for as long as needed for the purposes described in this Policy or as required by law (for example, tax and KYC records). When data is no longer needed, we delete or anonymise it. After account deletion, certain data may be retained for up to six months, or longer where the law requires.

12. Your privacy rights

Subject to applicable law, you have the right to: access the personal data we hold about you and information about how we process it; request correction or completion of your data; request erasure of your data; object to or restrict certain processing; request a copy of your data in a portable form; withdraw consent; and lodge a complaint with us or a relevant data-protection authority. To exercise any of these rights, contact us at the details below. We may need to verify your identity before acting on a request.

13. Children

The Platform is strictly for adults (18+). We do not knowingly collect personal data from anyone under 18. If we learn that we have collected data from a minor, we will delete it. If you believe a minor has provided us data, please contact us immediately.

14. Data-protection contact

If you have a question, concern or complaint about how we handle your personal data, you can reach our data-protection contact at privacy@thecreatorpass.com. We will acknowledge your request promptly and respond within the timelines required by applicable law.

15. Changes to this Policy

We may update this Policy from time to time. If we make material changes, we will notify you in-app or by email, with the effective date shown above, before they take effect.

16. Contact

For any privacy question, email hello@thecreatorpass.com.