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Terms and Conditions

Last updated: 24 July 2026

1. About these Terms

These Terms and Conditions (the "Terms") are a binding agreement between you and The Creator Pass, the operator of The Creator Pass website, mobile apps and related services (together, the "Platform"), which operates internationally. They apply to everyone who uses the Platform, whether as a creator, a member, or a visitor. By creating an account or using the Platform, you agree to these Terms, our Privacy Policy, and any community, content and payment guidelines we publish, which are incorporated by reference. If you do not agree, please do not use the Platform.

2. Key terms

3. Eligibility and verification

The Platform is strictly for adults. You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) and legally able to enter into a contract. Before earning or receiving payouts, creators must complete identity and age verification (KYC), and may be asked to re-verify from time to time. We may refuse, restrict or revoke access if we cannot verify your identity or age, or where required by law. You may hold only one account unless we agree otherwise in writing.

4. Your account

You are responsible for the accuracy of the information you give us and for keeping your login credentials confidential. You are responsible for all activity that happens under your account. Tell us promptly at hello@thecreatorpass.com if you suspect any unauthorised use. Payments are handled by third-party payment processors, and your use of those services is also subject to their own terms.

5. Creators on the Platform

Creators can offer memberships and tiers, exclusive posts, pay-per-view unlocks, private chat, scheduled 1:1 voice and video calls, live streams, tips and gifts, and custom paid requests. When you publish, you are responsible for the content you share, for holding all necessary rights and consents (including documented proof of age and consent for every identifiable person featured), and for classifying and pricing your offerings honestly. You grant The Creator Pass the licence described in Section 11 so we can host and deliver your content to your members.

6. Members on the Platform

When you buy a membership, unlock, call, request or other offering, you receive a personal, limited, non-transferable licence to access that content or service for your own private, non-commercial use. You may not copy, screen-record, download (except where a feature explicitly allows it), resell, publish or redistribute any creator content. Doing so may breach these Terms and the creator's intellectual-property rights and applicable law.

7. Fees, payments, taxes and payouts

Creators set their own prices, which are shown to members before purchase. The Creator Pass charges a platform fee on creator earnings, disclosed in the app before you start earning. Taxes are applied as required by applicable law, which may include sales tax, VAT, GST or similar transaction taxes on platform service fees, and any withholding taxes on creator earnings in the relevant jurisdiction. Creators are responsible for their own tax registration and filings. Verified creator earnings are paid out to a verified bank account or supported payout method on the schedule shown in the app, net of platform fees, applicable taxes, refunds and chargebacks. Funds for custom paid requests may be held in escrow until the work is delivered or the order is closed.

8. Accessing the Platform

You need a compatible device, a supported browser or app version, and an internet connection to use the Platform. Certain features may require you to grant permissions (such as camera, microphone or notifications). We may release updates automatically and may add, change or remove features. We aim to keep the Platform available but do not guarantee uninterrupted or error-free access.

9. Acceptable use

You agree not to use the Platform to, and not to allow anyone else to:

We may remove content and suspend or terminate accounts that breach this section.

10. Reporting, moderation and takedowns

We operate content-moderation and reporting tools and act as an intermediary that hosts user content under applicable law. If you believe content infringes your rights or these Terms, contact our complaints team (Section 18). We follow a notice-and-action process, allow good-faith counter-notices, and may disable or remove content and terminate repeat infringers. We may also remove content or restrict accounts to comply with a court order or a lawful government request.

11. Content ownership and licence

Creators keep ownership of the content they upload. By publishing on the Platform, a creator grants The Creator Pass a limited, worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, adapt (for formatting), and display that content solely to operate, secure and promote the Platform and to deliver it to intended members. This licence ends when the content is removed, except for copies retained to meet legal obligations or already delivered to members. You grant us a perpetual, royalty-free licence to use any feedback or suggestions you share, without obligation to you.

12. Refunds and cancellations

Because most purchases immediately unlock digital content or reserve a creator's time, sales are generally final, except as required by applicable consumer-protection law, or where a booked call or paid request is not delivered. You can cancel a recurring membership at any time, with effect from the end of the current billing period; you keep access until then. Abusive or fraudulent chargebacks may lead to account suspension.

13. Our intellectual property

The Platform's software, branding, logos, design and other materials are owned by The Creator Pass and its licensors and are protected by law. Nothing in these Terms transfers those rights to you. You may not use our marks without our prior written permission.

14. Disclaimers

The Platform is provided "as is" and "as available", without warranties of any kind to the fullest extent permitted by law, including any warranty of accuracy, reliability, security, or fitness for a particular purpose. The Creator Pass is a neutral venue and payments facilitator; the contract for any content or service is between the creator and the member, and we do not endorse or guarantee any creator, member or content.

15. Limitation of liability

To the maximum extent permitted by law, The Creator Pass is not liable for any indirect, incidental, special, consequential or punitive losses, or for loss of profit, data, goodwill or business, arising from your use of the Platform. Where liability cannot be excluded, our total aggregate liability to you is limited to the total fees you paid to us in the three months before the event giving rise to the claim.

16. Indemnity

You agree to defend, indemnify and hold harmless The Creator Pass and its officers, employees and partners from any claims, damages, losses and costs (including reasonable legal fees) arising out of your content, your use of the Platform, or your breach of these Terms or of any law or third-party right.

17. Suspension and termination

You may stop using the Platform and close your account at any time. We may suspend, restrict or terminate your access, with or without notice, if you breach these Terms, if required by law, or to protect the Platform, its users or the public. On termination, your right to use the Platform ends; provisions that by their nature should survive — including those on payments owed, content licences already delivered, intellectual property, disclaimers, liability, indemnity and governing law — continue to apply.

18. Complaints and content reports

We provide a dedicated point of contact for complaints about content or the Platform, and comply with the notice-and-takedown and complaint-handling requirements of applicable law. You can reach our complaints team at grievance@thecreatorpass.com. We will acknowledge a complaint within 24 hours and aim to resolve it within 15 days of receipt.

19. Governing law and disputes

These Terms are governed by the laws of the jurisdiction in which The Creator Pass is established, and the Platform operates in accordance with applicable law, including data-protection, consumer-protection, intermediary/hosting and anti-money-laundering laws in the markets it serves. The parties will first try to resolve any dispute amicably; failing that, disputes are subject to the exclusive jurisdiction of the competent courts of that jurisdiction.

20. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you in-app or by email before they take effect. Continuing to use the Platform after changes take effect means you accept the updated Terms.

21. General

These Terms, together with the policies referenced in them, are the entire agreement between you and us about the Platform. If any provision is found unenforceable, the rest remain in force. Our failure to enforce a right is not a waiver of it. You may not assign your rights without our consent; we may assign ours to a successor. Nothing here creates a partnership, agency or employment relationship between you and us. We are not liable for delays or failures caused by events beyond our reasonable control (force majeure).

22. Contact

Questions about these Terms? Email hello@thecreatorpass.com.